Tracking is turned off and signature/email formatting gets messed up

[teresedawn]

I am using the HS add-in on outlook for Mac (version 16.81). It was working fine earlier today, but suddenly get the notification: 

Tracking turned off. Unable to add tracking to your email. This is most likely due to a conflict with another add-in or security software.

While I am able to log the emails, tracking is disabled and my email's text keeps getting messed up.

I have removed all add-ins, tried installing and reinstalling the add-in and outlook itself, but it's not getting fixed. 

[IMelhede]

I have the exact same problem. Mac user. problems started today.

Alot of anoying things going on with Hubspot on Outlook for mac. It seems nothing gets fixed, and Hubpot and Microsoft (Outlook) just blame eachother for years with no results for the users having the problems. I'm soooo tired.

For now the only fix I've come up with is using Outlook (PWA). I just REALLY hate the design and UX on it.  

[TMiddlebrooks5 · Accepted solution]

I'm running into the same problem on my Macbook. The answer I got from support it quoted below. I will tell you my quick fix has been to use outlook web version until they get the glitch figured out or send some sort of mass update for MacBook users.

[BérangèreL]

Hi @teresedawn and all,

Thank you so much @TMiddlebrooks5 for sharing the reply from our Support Team.

I'm sorry to hear about your experience regarding this.

I would like to apologize for the frustration, data issues, and business impact this has caused.

I have shared it internally to bring visibility to this.

So, the best next step would be contacting your administrator (checking for other extensions or add-ins) or Microsoft Support. They will be able to help!

Thank you for your understanding.

Best,
Bérangère