Tracked emails showing up on contact record but not deal
Mar 15, 2018 11:50 AM
We have tracked emails that are showing up on the contact and company record, but not the deal record. Why would this be happening since the contact, company and deal were all created at the same time. The deal has 3 contacts associated with it; two from a partner and one contact is end-user. All emails addressed to end-user or CCing end-user do not show up in the activity. I found this info from HS:
"Emails logged from your inbox will automatically appear on the contact and associated company records, as well as the five most recent open deals associated with the contact."
Based on the above info, I believe all correspondence should show up on this deal record.
There's only one deal associated with this contact and company. The email was sent 3/14.