The HubSpot Sales Office 365 add-in link does nothing

SOLVE
Artis
Member

I just created my CRM account and was going through the Getting Started steps. I came to the email integration step and it took me to my Microsoft Office 365 Admin Center email account when I clicked on the "GET IT NOW" button here https://appsource.microsoft.com/en-us/product/office/WA104381257 but then I nothing else happened.

 

There is nothing from HubSpot in the list of add-ins, apps and services on that page and if I try the "Deploy Add-In" button and choose to add an Add-In from the Office Store the popup stops me with a broken page saying "login.microsoftonline.com refused to connect".

 

Is anyone else experiencing this issue? I couldn't find any other information on this in the forums and on Google so I guess my best option is to just try later. I didn't see any options for me to contact HubSpot support about this either.

0 Upvotes
1 Accepted solution

Accepted Solutions
Artis
Solution
Member

Hi Jenny,

 

I was still experiencing that issue on Chrome. It was a gray, broken page with no error message. I did happen to get it to work after all, so I'm posting this as a reference that will hopefully help anyone else with a similar issue in the future who stumbles upon this thread.

 

In Safari I received a Microsoft error page telling me that it could not authorise me - private browsing or not. I wonder if this could be related to using a partner login for Office 365 like GoDaddy.

 

After wandering around some Microsoft help pages and fruitlessly failing to get past the authentication error page even though I was logged in correctly I managed to get through.

 

There was a link on this page that took me to the login page as usual and I'm not sure if anything was actually different: https://support.microsoft.com/en-gb/help/2412085/you-can-t-sign-in-to-office-365-azure-or-intune

Specifically, this link: https://login.microsoftonline.com

 

Once I had logged in again, I went to the admin page, settings, then Add-Ins and tried to deploy an Add-In as before. Going through the steps brought me to the app store where I could find the HubSpot integration and install it.

 

Kind Regards,

 

Artis

View solution in original post

0 Upvotes
3 Replies 3
jennysowyrda
Community Manager

Hi @Artis,

 

Are you still experiencing this issue? If so, can you please confirm the issue occurs across multiple browsers and through an incognito window? 

 

Additionally, can you confirm pop ups and add ons are not blocked in your browser? 

 

If you are still stuck, can you please share a video of where you are getting stuck? 

 

Thank you,

Jenny

0 Upvotes
Artis
Solution
Member

Hi Jenny,

 

I was still experiencing that issue on Chrome. It was a gray, broken page with no error message. I did happen to get it to work after all, so I'm posting this as a reference that will hopefully help anyone else with a similar issue in the future who stumbles upon this thread.

 

In Safari I received a Microsoft error page telling me that it could not authorise me - private browsing or not. I wonder if this could be related to using a partner login for Office 365 like GoDaddy.

 

After wandering around some Microsoft help pages and fruitlessly failing to get past the authentication error page even though I was logged in correctly I managed to get through.

 

There was a link on this page that took me to the login page as usual and I'm not sure if anything was actually different: https://support.microsoft.com/en-gb/help/2412085/you-can-t-sign-in-to-office-365-azure-or-intune

Specifically, this link: https://login.microsoftonline.com

 

Once I had logged in again, I went to the admin page, settings, then Add-Ins and tried to deploy an Add-In as before. Going through the steps brought me to the app store where I could find the HubSpot integration and install it.

 

Kind Regards,

 

Artis

View solution in original post

0 Upvotes
sholto25
Participant

I'm also having thisproblem. wasn't able to solve with the issues below. Will create a new ticket

0 Upvotes