Mar 16, 2021 4:39 PM
I have been using HubSpot for about 6 months now and this issue randomly came about for me a couple days ago.
I'm using the sales add-in for Outlook on an up-to-date PC with Windows Edge as my browser. I noticed that I had both the Outlook and 365 add-ins which is advised against though it was causing me no issue until now anyway. I have since:
- Cleared my cookies/data
- Uninstalled everything and redownloaded only the Sales add-in for Outlook
- Turned on/off tracking/logging
I have tried doing these in a variety of orders. Do you think the fact that I at one point had both add-ins is somehow still affecting me even though it is no longer the case?
Mar 17, 2021 5:42 PM
I would highly recommend you to please post this idea at our ideas forum (here).
Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.
Mar 17, 2021 6:43 PM
Thanks for the response, Pam!
I use the Outlook desktop app, though it is through my company's 365 enterprise suite. I am currently solely using the Outlook desktop add-in. Do I need to be using the 365 add-in instead given my Microsoft suite setup? Everything about the regular Outlook desktop add-in that I am currently using works perfectly fine EXCEPT the self-opening notification issue.
Bottomline, I am simply trying to stop the self-open notifying from occuring and I have already tried everything I have found on the community pages. Therefore, I'm looking for new workarounds and am curious if any other users are exeperiencing this issue.
Mar 18, 2021 9:33 AM - edited Mar 18, 2021 9:53 AM
Hello @LNeilssen, looks like are currently investigating this unexpected behavior, could you please send me via DM the following information :
Mar 19, 2021 11:36 AM
Hello @LNeilssen Thank you for reaching out and for your patience while the team looked into this. In recent months, email providers and security systems have gotten stricter with security checks to ensure inboxes stay safe. When email providers scan incoming emails for any malicious content, they often load the HubSpot tracking pixel, which can trigger an email open notification (see more about how tracking works here). For you, that means that a routine check from an email provider can appear as an instant open notification.
Our Product Team is always working to improve email tracking functionality so that you get a few notifications as possible from automated inbox checks and as many notifications as possible from real email engagements by your customers.
Mar 19, 2021 11:43 AM
I did read into that a little -- thanks for the additional info.
I will add, I was barely (if ever) having this problem and then all the sudden it became an issue with every email I sent regardless of who the recipient was. This leads me to believe the issue is on HubSpot's end, though I of course do not have enough knowledge to confirm.
I look forward to hearing back.