Sales For Office 365 Add-In and Cloud Spam Monitoring

SFB
Member | Diamond Partner
Member | Diamond Partner

A client who uses Office 365 cannot send emails from Hubspot.  My question is, does the add-in require that MX records be pointed directly to outlook.com mail servers?  In this case, the client's MX records point to Mail Assure, a spam filtering system.   But it seems as if the email never reaches the spam filter solution and gets bounced directly at Mircosoft with a 5.7.708.

 

Is there some part of the email relay I'm not tracking? Shouldn't the emails go through Mail Assure?

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TiphaineCuisset
Community Manager

Hi @SFB 

 

Thank you for reaching out. 

 

It seems like a complex set up from this user, do they get a specific error message when trying to send an email from HubSpot? I would actually recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and specific examples about this - if you can also give them the error message as well as the email address that they use it'll be most helpful for the team. 

 

I also found this article online that may help.

 

Thank you

Best, 

Tiphaine


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