Required to Login Every time using HubSpot Sales add-in for Office 365

[Antonimo]

HubSpot Sales have advised using the HubSpot Sales add-in for Office 365 add-in for tracking e-mails in Outlook for Desktop in Windows.

It is set up and works fine, but every time I start Outlook I have to login again.

[Antonimo]

Hi Jennifer,

Thanks for researching that link. The articles refers to the Get Add-Ins toolbar button which is greyed out on my instance. 

I appreciate your efforts to help me, but nothing seems to work.

I have removed everything I can find that felates to HubSpot, including from the Azure portal but the issue remains.

Unfortunately, the HubSpot support wont help because we are currently on a free plan, but it means that almost certainly we will not be rolling it out across the organisation into a paid plan. 

When Outlook does not remember the login from one day to the next, the product is simply not fit for purpose.

[Jnix284]

You're welcome @Antonimo, I'm glad I could help you to find the answer you needed and sorry we couldn't figure out how to resolve the login issue - I understand your frustration and that this is preventing you from being successful with HubSpot.

Hopefully you find a solution that works best for you and your team!

[Jnix284 · Accepted solution]

@Antonimo I've seen this pop-up a few times here in the community and can only imagine how frustrating it is to have to login over and again. Based on chatting with @trevordjones and answers he's provided in other threads:

The New Outlook is not supported, and will not be at this time.  For integration with HubSpot, you should use the Office 365 Add-in.

Can you please review this post about ending VSTO add-in support and confirm you're using the recommended add-in? This post is pinned in the channel and should answer your questions about the functionality of the plug-in and why it's not working as expected.

[Antonimo]

Hi Jennifer,

Thank you for taking the time to reply to my query.

Following the link to the Office 365 Add-in I see that I have the Sales Tool button on the Ribbon albeit with a different icon, as seen in this screenshot:

and I can confirm I am using the extension available from here: https://appsource.microsoft.com/en-us/product/office/WA104381257

Also when I check this post about ending VSTO add-in support it appears I am using the recommended add-in and I am not using the new Outlook.

What would you suggest I try next?

[Jnix284]

@Antonimo thank you for confirming, I've verified that the extension you've installed is the correct version, but the icon not displaying is an indication that something isn't working as expected.

Can you remove the extension and reinstall please?

[Antonimo]

I have removed the addin from https://admin.microsoft.com/Adminportal/Home#/Settings/IntegratedApps and yet the Sales Tool icon still shows up on the ribbon of the new mail window of Outlook for Desktop.

When I click on the All Apps icon in the main Outlook ribbon and then on All Apps, the following window opens up showing HubSpot Sales is still installed:

I cannot find any way to remove it from here.

When I am using Outlook in the web I still see this when I click on the Apps icon on an e-mail:

The page at https://knowledge.hubspot.com/connected-email/uninstall-the-hubspot-sales-email-extension#uninstall-... provides no additional information that helps.

When I am on this page - https://appsource.microsoft.com/en-us/product/office/WA104381257 - There is a button to "Get it now".  When I am in the Apps section of Outlook I have an "Open" button as shown in the screenshot above.

There seems to be no way to remove HubSpot and set it up to work correctly.

[Jnix284]

@Antonimo I found this article that shows how to remove an add-in from outlook, it looks like you can do this by managing your add-ins rather than from the HubSpot app itself. Once removed, hopefully reinstalling will resolve the issue!

[Antonimo]

Hi Jennifer,

Thanks for researching that link. The articles refers to the Get Add-Ins toolbar button which is greyed out on my instance. 

I appreciate your efforts to help me, but nothing seems to work.

I have removed everything I can find that relates to HubSpot, including from the Azure portal but the issue remains.

Unfortunately, the HubSpot support wont help because we are currently on a free plan, but it means that almost certainly we will not be rolling it out across the organisation into a paid plan. 

When Outlook does not remember the login from one day to the next, the product is simply not fit for purpose.