Private outlook emails being published to hubspot

[samsteer]

Hi, 

Me and my team have been having an issue recently that every private email we send in outlook is published to hubspot as an unassigned email.

For example I just sent an email to an external email account, I got a notification on hubspot with my entire email from my name. The recipient is not a customer so should not be in the system. 

I also don't have any hubspot extension in outlook, nor do I CC in the hubspot email address.

Any ideas why this might be?

[StjepanGrcic]

Hi @samsteer 

Can you check the connected email inbox. Please type "unassigned" into the search field and unselect the two checkboxes:

Account admins can also make this change for all users. Navigate to Settings > Account Defaults > User Defaults > Notifications > Manage account defaults. 

I this knowledge base article you can find additional information for troubleshooting anything Outlook related.

Let me know if this solve it or if you have any follow up questions. 

Cheers! 

[MandyDROS]

Do you have any screenshots to show more about this issue? 

You said you are not using the extension - do you have a screenshot of the settings for your Outlook integration? 

[samsteer]

Is this what you mean? This is all of the outlook add-ins I have. I did at one point have the hubspot add-in but got rid of it weeks ago, this problem has only started in the last few days.

Also added hubspot settings:

[MandyDROS]

Thanks for sharing! 

I am having the Digital Reach Online Solutions team look into it! 

@StjepanGrcic  will be back to you soon!