Outlook365 extension only working on primary of multiple accounts

[WAumayr]

How to deal with multiple Outlook365 accounts and extension should be working for a secondary account only! currently the add in works only if the account the extension is installed with is the primary account of my outlook365

[alyxbond]

It sounds like you're facing a frustrating limitation with the Outlook365 extension. It would be great if the add-in could support secondary accounts seamlessly. Have you tried reinstalling the extension or checking for updates? Sometimes that can resolve compatibility issues.

In the meantime, if you're looking for ways to manage tasks like paying bills online efficiently, there are plenty of tools that can help streamline those processes as well. Hope you find a solution soon!

[IKopecky9]

I'm also having trouble; I'm a franchisee using O365 which is managed by the franchisor. I followed Trevor's steps and it showed that I had downloaded it and then it had me open O365, but there is no icon and I can't see how to sync (so used to the gmail extension).

[WAumayr]

No real helpful answer from the HubSpot community so far! New outlook addin only works for primary mailboxes!

[WAumayr]

my situation: I have two M365 accounts configured in NewOutlook. The primary is  1@tld1.com the secondary is 2@tld2.com - Hubspot extension is only needed and installed for 2@tld2.com .

Hubspot extension is not available in NewOutlook! If I make 2@tld2.com as primary then it works. But that is not what I want!

[trevordjones · Accepted solution]

Hi @WAumayr ,

You have to install the Office 365 add in on account 2@tld2.com.  

The Outlook VTSO add-in is no longer supported , due to changes in Microsoft's architecture for the "New Outlook."

[FOliver2]

It works only with the primary account, limiting usability. Installing the add-in for each account it workaround, but a lot of guys should be looking for better solutions.

[WAumayr]

I did install the office 365 add in for 2@tld2.com ! But I can only use it if I make this account my primary! 

[trevordjones]

Hi @WAumayr ,

The Sales Extension has to be installed seperately for each account that requires access to sales tools.  So you will need to install it directly for the other accounts.

[FOliver2]

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@trevordjones wrote:

Hi @WAumayr ,

The Sales Extension has to be installed seperately for each account that requires access to sales tools.  So you will need to install it directly for the other accounts.

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for sure! 😀