Outlook web add-in with multiple accounts

[Chris5861]

Is there a solution to use the Hubspot web add-in in the new Outlook with an account which is not set as primary?  

[PamCotton · Accepted solution]

Hey @Chris5861, thank you for posting in our Community!

Currently, the HubSpot web add-in for Outlook is designed to work with the primary account set in Outlook. Unfortunately, it doesn't support connecting with secondary or non-primary accounts directly.

As a workaround, you can temporarily set the account you want to use with the HubSpot add-in as your primary account in Outlook. Once you're done using the add-in, you can switch back to your original primary account.

If you're using the Outlook web version, you might want to try the Outlook desktop app. The desktop version sometimes offers more flexibility and might support additional configurations.

To our top experts @TomM2 and @DanielSanchez do you have any recommendations for @Chris5861 matter?

Thank you,

Pam

[PamCotton · Accepted solution]

Hey @Chris5861, thank you for posting in our Community!

Currently, the HubSpot web add-in for Outlook is designed to work with the primary account set in Outlook. Unfortunately, it doesn't support connecting with secondary or non-primary accounts directly.

As a workaround, you can temporarily set the account you want to use with the HubSpot add-in as your primary account in Outlook. Once you're done using the add-in, you can switch back to your original primary account.

If you're using the Outlook web version, you might want to try the Outlook desktop app. The desktop version sometimes offers more flexibility and might support additional configurations.

To our top experts @TomM2 and @DanielSanchez do you have any recommendations for @Chris5861 matter?

Thank you,

Pam

[Chris5861]

Hi @PamCotton, thanks for your advice! We are working with the destop version of the new Outlook. So we cannot use the Outlook desktop app with the Outlook web version.  

@TomM2 and @DanielSanchez, is there any other solution but switching the primary account in Outlook?

Thanks, Chris
 

[TomM2 · Accepted solution]

I'm not aware of one Chris! Apologies! 

[Chris5861]

So sad. My colleagues won't be happy.

Thanks for your answer anyhow. At least I can close that case.

Regards, Helge