Outlook sales plugin desktop (Mac) cannot login

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New Contributor

Hello,

I'm looking for advice for logging into the Sales Plugin on Outlook for Mac, i'm able to open the relevant window for the Sales Plugin and select "Log in" but nothing happens.

I'm aware that a new window is supposed to open for me to enter my login credentials but after several restarts, no dice. Any troubleshooting steps I should be trying for this?

Note: I am able to login on the HubSpot website fine. My email is an Office 365 connection.

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Top Contributor

Hi @DavidPrice 

 

Have you been through these troubleshooting steps?

 

Best 

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New Contributor

Hi ThreadsHelp2018,

So this is the plugin that appears on the Mac version 16.30.1 Outlook, where the plugin is downloaded from this link as directed from HubSpot: 
https://appsource.microsoft.com/en-us/product/office/WA104381257
(Note: this link directs me to Microsoft AppSource, and asks me to "Get it Now" although its already installed?)


I've also tried to login in the web/browser plugin, and I get the below error - does this suggest something wrong on some settings i've missed? 
Error.jpg

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