Outlook sales add-in failed to install - REST Api

seleleospencer
Participant

Hey everyone,

 

Has anyone come across this error message from MS when trying to install the Hubspot Sales Add-in? REST Api not yet supported

 

Some context - it's for a Outlook for Mac platform - latest version. The 365 account is part of a personal account - the third user license I think. (It's a client's account)

 

Thanks in advance

 

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2 Replies 2
OliviaRoberts
HubSpot Product Team

Hey @seleleospencer!

 

This error can occur when a user does not have their email hosted by Office 365 as the Office 365 add-in does require having a Office 365 inbox connected to HubSpot. Can you confirm that your client has their email hosted by Office 365 and has their inbox connected as a Office 365 email connection to HubSpot? 

 

I did also want to share this resource, specfically the section under "Install the HubSpot Sales Office 365 add-in" as this goes over other reasons why the Office 365 add-in may not be supported as well. 

 

Best, 

Olivia 

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seleleospencer
Participant

Thank you Olivia, it is probably the case. I'll pass this back to the client and their IT dept.

 

Much apreciated

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