Jun 20, 2022 2:48 AM
Hi, I am new to HubSpot and have gone through all the steps to integrate outlook.
We work on a remote server so are unable to use the HubSpot add in for our emails to track opens and log the activity.
We have plenty of pre-prepared 'quickparts' we rely on in outlook that are in a HTML format that cant be stored in HubSpot without losing their format.
Does anyone have any suggestions?
Jun 21, 2022 8:53 AM
Thank you for reaching out to the Community!
With "integrating outlook", do you mean connecting your inbox to HubSpot? Have you already tried connecting your inbox via IMAP?
If you cannot use our Sales add-in to log emails, I recommend using the HubSpot BCC or forwarding address to log emails in the CRM.
I hope this helps!
Mia, Community Team