I have a Microsoft 365 Business Basic account which includes Exchange email.
However it does not include a subscription to the Outlook for Mac desktop app - I have purchased this separately. When I try to connect the add-in it tells me that I don't have a subscription to MS365, which is not the case.
Is there a way to use the Hubspot Sales Tools add-in on Outlook for Mac, with this Exchange version of MS365?
I understand that your email host is Exchange and not Office 365? If this is the case, this is expected behavior. As I said in my previous post, it only works with emails that have O365 as an email provider, this is a limit from Microsoft’s end of things due to how the O365 Microsoft Store works.
You could upvote this Idea in our Ideas Forum regarding this. You can also subscribe to the idea (Options > Subscribe) to get notified if the status changes. There is another one here specifically for Exchange.
I am sorry for the frustration that this has caused. In order to use Hubspot in Outlook for Mac, you would use the O365 add-in but you need an office 365 hosted inbox to use that, there is no way around it, unfortunately. It only works with emails that have O365 as an email provider. This is a limit from Microsoft’s end of things due to how the O365 Microsoft Store works.