Outlook extension not automatically adding contacts

[BCockell]

I want HubSpot to create a contact and company record whenever I send an email to a new email address, and to log and track the email I send.

Right now, I have to manually click the HubSpot Sales extension button to add the bcc address, and have to click "Add to CRM" to add the contact. I want this process to be automatic when I send an email.

I am on Outlook for Mac and I have tried reinstalling the HubSpot extension, logging out and in, restarting Outlook. Here are my HubSpot email tracking settings.

 

[BCockell]

This issue is still not resolved.

[karstenkoehler · Accepted solution]

Hi @BCockell,

Have you checked your extension settings and log/track preferences? https://knowledge.hubspot.com/connected-email/customize-your-hubspot-sales-outlook-desktop-add-in#lo...

Best regards

[BCockell]

Yes I have it set to this: 

 

[Mahira]

Hey there, 

I now experience the same exact issue that you have back in 2024. I was wondering if you were able to solve this?

I use outlook in mac, and my hubspot extensions are set correctly,  but new contacts are not created automatically.