Outlook crashes when using hubspot templates

[Meto]

Hi there, 

When I tried to use email templates from hubspot in my outlook when replying or creating a new message, outlook crashes and closes and reopens.

Steps I did but without any success:

- I've cleared the %appdata%\Sidekick folder

- Removed the extension

- Made Disk cleanup

- Reinstalled the extention

But unfortunately it doesn't help and I still have the issue and I can't use hubspot templates anymore. 

PS: hubspot extension version is 3.0.1.275

Please I need an urgent solution.

Regards,

[elfcampbell]

Seems to be fixed from our perspective.  Thank you!

[TitiCuisset · Accepted solution]

Hi everyone in this thread

The issue should be fixed with update 3.0.1.277. Please restart Outlook and you should be up and running!

Thank you

Best

Tiphaine

[Meto]

Thank you so much. 

It works now perfectly. 

[MLenio]

Same issue here.  Every time anyone tries to use a template, Outlook freezes and shuts down.

[elfcampbell]

In fact, today when I sent a sequence, it sends but then Outlook folds and reopens. So, it is getting worse.

[TitiCuisset]

Hi everyone in this thread, 

Thank you for reaching out. 

The issue has been raised by other customers as well and this is currently being investigated by the team. I'll update the thread as soon as I have an update. 

Thank you for your patience

Best

Tiphaine

[elfcampbell]

Test the latest update guys, seems better

[elfcampbell]

Thank you Tiphaine - greatly appreciated.

[elfcampbell]

Renders Hubspot 80% unusable for us.  I implore Hubspot to find resolution asap. 

[DBates]

We have quite a few users experiencing this yesterday and continuing today.

[VFrimu]

Same here!!! Please fix

[mikebrown]

Same!!

[PPeltre]

I'm experimenting the same issue today. Need a solution ASAP.

[CJohnson0]

Also running into the same issue. Need a solution ASAP.

[SG2022]

Me too