Outlook Sales Extension

Meto
Participant

Outlook crashes when using hubspot templates

SOLVE

Hi there, 

When I tried to use email templates from hubspot in my outlook when replying or creating a new message, outlook crashes and closes and reopens.

Steps I did but without any success:

- I've cleared the %appdata%\Sidekick folder

- Removed the extension

- Made Disk cleanup

- Reinstalled the extention

But unfortunately it doesn't help and I still have the issue and I can't use hubspot templates anymore. 

PS: hubspot extension version is 3.0.1.275

 

Please I need an urgent solution.

Regards,

1 Accepted solution
TiphaineCuisset
Solution
Community Manager
Community Manager

Outlook crashes when using hubspot templates

SOLVE

Hi everyone in this thread

 

The issue should be fixed with update 3.0.1.277. Please restart Outlook and you should be up and running!

 

Thank you

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

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15 Replies 15
elfcampbell
Contributor

Outlook crashes when using hubspot templates

SOLVE

Seems to be fixed from our perspective.  Thank you!

TiphaineCuisset
Solution
Community Manager
Community Manager

Outlook crashes when using hubspot templates

SOLVE

Hi everyone in this thread

 

The issue should be fixed with update 3.0.1.277. Please restart Outlook and you should be up and running!

 

Thank you

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


Meto
Participant

Outlook crashes when using hubspot templates

SOLVE

Thank you so much. 

It works now perfectly. 

MLenio
Participant

Outlook crashes when using hubspot templates

SOLVE

Same issue here.  Every time anyone tries to use a template, Outlook freezes and shuts down.

0 Upvotes
elfcampbell
Contributor

Outlook crashes when using hubspot templates

SOLVE
In fact, today when I sent a sequence, it sends but then Outlook folds and reopens. So, it is getting worse.
0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

Outlook crashes when using hubspot templates

SOLVE

Hi everyone in this thread, 

 

Thank you for reaching out. 

The issue has been raised by other customers as well and this is currently being investigated by the team. I'll update the thread as soon as I have an update. 

 

Thank you for your patience

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes
elfcampbell
Contributor

Outlook crashes when using hubspot templates

SOLVE

Test the latest update guys, seems better

0 Upvotes
elfcampbell
Contributor

Outlook crashes when using hubspot templates

SOLVE
Thank you Tiphaine - greatly appreciated.
0 Upvotes
elfcampbell
Contributor

Outlook crashes when using hubspot templates

SOLVE

Renders Hubspot 80% unusable for us.  I implore Hubspot to find resolution asap. 

DBates
Participant

Outlook crashes when using hubspot templates

SOLVE

We have quite a few users experiencing this yesterday and continuing today.

VFrimu
Participant

Outlook crashes when using hubspot templates

SOLVE

Same here!!! Please fix

mikebrown
Contributor

Outlook crashes when using hubspot templates

SOLVE

Same!!

PPeltre
Participant

Outlook crashes when using hubspot templates

SOLVE

I'm experimenting the same issue today. Need a solution ASAP.

CJohnson0
Participant

Outlook crashes when using hubspot templates

SOLVE

Also running into the same issue. Need a solution ASAP.

SG2022
Participant

Outlook crashes when using hubspot templates

SOLVE

Me too