May 27, 2022 10:46 AM
I have my professional email with gmail, which is also my email account in Hubspot. But I use Outlook for Mac as email client and wuld like to use Hubspot Sales extension to register all outbound email in Hubspot. But when I try to configure this extension it doesn't work telling me
Your Outlook account is firstname.lastname@example.org, but you connected these inboxes to HubSpot:
email@example.com (that is my account to manage microsoft tools)
If firstname.lastname@example.org is an email alias, change your account in Outlook to use your primary email address and try again.
(But it isn't)
Anyone could tell me how to manage it?
May 30, 2022 11:11 AM
Thank you for reaching out to the Community!
We've seen other users with a similar configuration reporting this error - this might be related to a known Microsoft issue with email aliases that is outlined in this article.
I hope this helps!
Mia, Community Team