Outlook addon: private email addresses still tracked
Jun 5, 2019 3:34 PM
We are facing following situation.
Sales rep is using MS outlook, with the HubSpot Sales addon.
Within outlook, he has 2 email accounts: 1 business email account and 1 private email account. In HubSpot, this sales rep is off course identified by his business email account.
Now, when sending a private email from his private email account, this email is tracked by HubSpot. We don't want that, because the private email account of that sales rep is not known in HubSpot. Is there a way to switch this off?
I know one can manually disable tracking for each email, but that's not acceptable for the customer. We are looking for a way to have it switched on for the business email (i.e. the email that identified the sales rep in HubSpot), but swicthed off for the personal email (as that email is not used in Hubspot).
Any suggestions would be welcome.