Outlook add-on not showing

[GTimmermans7]

Hi, quick question: we use the Outlook add-onbut my boss has this problem that it sometimes doesn't show. I have to figure out why so I thought let's just ask. So: why is the add-on sometime there, and sometimes it isn't.

thx

[webdew · Accepted solution]

Hi @GTimmermans7 ,

As we won't be able to tell exactly what happening to outllok add-in on your system w/o having access to it, but here sharing troubleshoot asrticles with you: HubSpot Sales not appearing in Outlook inbox | Knowledge Base and Troubleshoot the HubSpot Sales Outlook desktop add-in | Knowledge Base.

Hope this helps!
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