Outlook Sales Extension

Shelley1
Member

Outlook Version Incompatible

SOLVE

I'm tryign to integrate HubSpot with Outlook desktop version.  I'm using Microsoft Office Professional Version Plus 2019, which I thought would be compatible since it's 2019. However, when trying to install the desktop add-in, I get a message that says "Microsoft store version of Outlook is incompatible.. It give me the options to "install anyways," so I gave it a shot hoping it would work, but no luck.  Is there any way to make this work?

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1 Accepted solution
Shelley1
Solution
Member

Outlook Version Incompatible

SOLVE

I resolved the issue by downloading and reinstalling Office. Evidently, I had the Microsoft Store version of the software.  Thank you. 

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2 Replies 2
jennysowyrda
Community Manager
Community Manager

Outlook Version Incompatible

SOLVE

Hi @Shelley1,

 

Can you please begin by going through the steps outlined here? If you are still stuck after taking these steps, please let us know.

 

The more information, screenshots and details you can provide, the better the Community can assist!

 

Thank you,

Jenny

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Shelley1
Solution
Member

Outlook Version Incompatible

SOLVE

I resolved the issue by downloading and reinstalling Office. Evidently, I had the Microsoft Store version of the software.  Thank you. 

0 Upvotes