Outlook Sales Extension

AJV
Participant

Outlook Mac - Glitchy formatting behaviour

SOLVE

Hello!

 

I'm using the O365 plugin with Outlook 365 Mac Desktop app, with the plugin permanently "pinned" so it opens with each email (otherwise I often forget to log/track...)

 

I've also changed the default font for new email and replies to Helvetica, as I absolutely despise Calibri.

 

I am experiencing two issues - on two seperate machines. Same behaviour.

 

First Issue:

When either creating a new email, or replying to an email, the window appears and I start typing with Helvetica. However, when I hit enter twice (new paragraph) the font automatically changes to Calibri. And it's super irritating.

 

Second Issue:

When hitting reply, if I begin typing right away, after a second or two, the cursor is moved to the end of the email, below the very last line of the original message.

 

Neither issue happens when I do not have the plugin "pinned" to automatically load.

 

Any ideas?

1 Accepted solution
LeeChapoton
Solution
Contributor

Outlook Mac - Glitchy formatting behaviour

SOLVE

As promised, here are some troubleshooting steps provided by HubSpot Support. 

Thank you for reaching out to HubSpot Support. I understand that your sales extension is causing issues in your email inbox. Just to clarify and confirm, are you using the Outlook desktop add-in or the Office 365 add-in? If you are using the Outlook desktop add-in, these are some troubleshooting steps we can take a look at:

 

  1. Check to see if there are conflicting plugins installed
    1. Go to File > Options > Add-ins and click GO at the bottom of the screen
    2. Uncheck the boxes next to the other plugins and click OK
    3. See if HubSpot enables and works
  2. A slow network while using Outlook on a PC can definitely slow things down so let's make sure it's not an issue with your network speed.
  3. If you are using an Exchange account or an Office 365 account, ensure that Cached Exchange Mode enabled.
  4. Does the friction happen when the Track box is checked? When the user clicks the New Email button? Try to see if anything in particular causes this.

View solution in original post

djaytch99
Participant

Outlook Mac - Glitchy formatting behaviour

SOLVE

I think it goes back to the age old problem that Microsoft doesn't view Macs with the same regard it does windows leading to a less-than-perfect user experience.  Perhaps they think that if there are enough issues, we will switch to a Windows machine!  Fat chance! Thanks for your response and good luck!

DJH

0 Upvotes
LeeChapoton
Solution
Contributor

Outlook Mac - Glitchy formatting behaviour

SOLVE

As promised, here are some troubleshooting steps provided by HubSpot Support. 

Thank you for reaching out to HubSpot Support. I understand that your sales extension is causing issues in your email inbox. Just to clarify and confirm, are you using the Outlook desktop add-in or the Office 365 add-in? If you are using the Outlook desktop add-in, these are some troubleshooting steps we can take a look at:

 

  1. Check to see if there are conflicting plugins installed
    1. Go to File > Options > Add-ins and click GO at the bottom of the screen
    2. Uncheck the boxes next to the other plugins and click OK
    3. See if HubSpot enables and works
  2. A slow network while using Outlook on a PC can definitely slow things down so let's make sure it's not an issue with your network speed.
  3. If you are using an Exchange account or an Office 365 account, ensure that Cached Exchange Mode enabled.
  4. Does the friction happen when the Track box is checked? When the user clicks the New Email button? Try to see if anything in particular causes this.
LeeChapoton
Contributor

Outlook Mac - Glitchy formatting behaviour

SOLVE

Thanks @AJV  for your original post. We're experiencing the same issue with the Sales Extension regardless of Mac or Windows, Outlook 365 for the web or desktop app.

 

I submitted a HubSpot Support Ticket, referencing this thread as well as another to do with the extension causing Outlook to respond slowly while composing emails. Outlook very slow when logged in with Outlook sales addin

 

Once I hear back from Support, I'll try to remember to update this thread.

 

Cheers,

Lee

0 Upvotes
JessicaH
HubSpot Alumni
HubSpot Alumni

Outlook Mac - Glitchy formatting behaviour

SOLVE

Hi @AJV,

 

It looks like you have connected with HubSpot Technical Support regarding this matter. As troubleshooting this further will involve sharing information specific to your account, partnering with them will be the best next step.

 

Take care!

Jess


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0 Upvotes