Outlook Integration

[RaimundoCorreaF]

Hello,

I have connected my Outlook account with HubSpot. Now, whenever I send an email, a code is inserted in the BCC field.

1. Where can I see the activity of my emails?

2. If my coworkers also want to send emails, do they have to use the same code as mine, or does each person in my company have a unique code?

Thank you!

[karstenkoehler · Accepted solution]

Hi @RaimundoCorreaF,

This is the BCC email address, you can learn more about it here: https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-addre...

When used, HuBspot will log emails to the recipient's contact record in HubSpot. Navigate to Menu > CRM > Contacts, search for the email address of the recipient and you should see the email on their timeline: https://knowledge.hubspot.com/records/filter-activities-on-a-record-timeline

There is no inbox view in HubSpot where you would find all logged emails.

Your coworrkers can use the same BCC address as long as they meet these requirements: https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-addre...

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Your email must meet the following criteria in order to be logged in the CRM:

• The user sending the email must have personal email access.
• The email address from which you are sending the email must be one of the following:
  • A user in your account.
  • One of your connected personal emails.
  • An alias in your email client (either an alias that has been configured in your connected Gmail inbox, or an alias added to your Profile & Preferences).
• The email address of the recipient is not listed in your Never Log list.
• The email address wasn't previously permanently deleted. 
• If you've turned on GDPR privacy settings in your HubSpot account, you must have legal basis to communicate with the email's recipients.

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Best regards!