Outlook Integration Open E-mails Blank

[RPGcards]

Hello, 

When using the VSTO intigration with our outlook we are running into an issue with the opening of e-mails.

E-mails appear regular and are populated in reading pane, or when replying directly to the e-mail. My users who do not use reading pane, but instead open the e-mails, are greated with a blank e-mail screen almost as if the program crashed. 

Closing outlook and restarting allows the user to open up only 1 e-mail. 
Anything opened subsiquently returns to the blank e-mail screen shown below. 

We have tried removing the data out of %appdata%\Sidekick but it did not yeild any differant results. Any help would be appreciated!

[jennysowyrda]

Hi @RPGcards,

Have you tried disabling other plugins? You can do so by following these steps: 

1. Go to File > Options > Add-ins and click GO at the bottom of the screen
2. Uncheck the boxes next to the other plugins and click OK
3. See if HubSpot enables and works

Other questions: 

1. Does this issue persists across multiple internet connections? 

2. Does this happen consistently, or only occasionally? 

3. What version of Outlook are you using? 

The more information , screenshots and details you can provide, the better the Community can assist!

Thanks,
Jenny

[RPGcards · Accepted solution]

Hello, Jenny!

Thank you for the response.  We solved the issue by removing Hubspot from windows and moving to the 365 integration.