Outlook Extension well configured but no emails are consigned at contact record level

[MWILLAERT]

I have well connected my personnal account

I have well setup the Outlook extension + chrome extension as I can see contact info in the right bar when I'm redacting an email?

I'm receiving notifications on my phone that these emails have been opened but no email is recorded at the contact record level.

Can you help me?

[kennedyp]

Hi @MWILLAERT! Welcome to the Community-- happy to have you here 😊

From what I understand, your Outlook extension is configured as expected, but outgoing emails are not logging to Contacts in HubSpot despite an open notification, correct? 

Open notifications in HubSpot can come from several reasons, including security/bot activity from the recipient's inbox settings. Are the open notifications on your phone coming from HubSpot or Outlook? If they are coming from HubSpot, the email would have logged to the contact record. If the notifications are coming from Outlook, then you can review the requirements for an email to log here. 

I want to invite some subject matter experts to see if they have any suggestions.

Hey @Ben_M, @AdamLPW, @NicoleSengers do y'all have any troubleshooting tips for Sales emails not logging from the Outlook extension despite settings being configured? 

Thanks!

Kennedy