Outlook Email Integration stopped working - cant re-install

SOLVE
Highlighted
New Contributor

Outlook extension stopped working. I tried to delete it in Control Panel but it wasn't there (?). I deleted the add-in from Outlook, downloaded the setup file but it won't reinstall. I am getting the same error message as when i tried to re-start the add-in. 2017-04-11_0800.png

Reply
0 Upvotes
1 Accepted solution

Accepted Solutions
Highlighted
Solution
Community Manager

Hey @t13nif,

Check out this post from @Tom which lists some common Outlook errors, and includes detailed steps on how to troubleshoot and fix them: https://community.hubspot.com/t5/Email-Outlook/READ-ME-FIRST-How-To-Fix-Common-Outlook-Errors/m-p/27...

It looks like the specific error you're seeing is listed under the 5th article in that post. 

 

Thanks, 

Jenny


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!

View solution in original post

Reply
0 Upvotes
5 Replies 5
Highlighted
Solution
Community Manager

Hey @t13nif,

Check out this post from @Tom which lists some common Outlook errors, and includes detailed steps on how to troubleshoot and fix them: https://community.hubspot.com/t5/Email-Outlook/READ-ME-FIRST-How-To-Fix-Common-Outlook-Errors/m-p/27...

It looks like the specific error you're seeing is listed under the 5th article in that post. 

 

Thanks, 

Jenny


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!

View solution in original post

Reply
0 Upvotes
Highlighted
New Contributor

Thanks. I did find this solution on another website (thanks Google). However when trying to find the answer, this HupSpot page did not show up. There has to be a better way of indexing these solutions, i shouldn't have to find the answer on another completely unrelated site when it was here all along. 

Reply
0 Upvotes
Highlighted
New Contributor

Cannot reinstall outlook integration, keep getting an error

message that reffered add in (sidekick) is not installed on Visual Studio.

 

I keep trying to install the sidekick without sucess.

I have reinstalled Visual Studio, cleared the registry, etc. but no luck so far.

 

Reply
0 Upvotes
Highlighted
New Contributor

Can you please provide the way you were able to reinstall it, or provide the google link to the way to do it.

 

Thanks

Reply
0 Upvotes
Highlighted
Community Manager

Hi @JAAM

 

Can you please follow the instructions outlined in this thread: https://community.hubspot.com/t5/Outlook-Sales-Extension/Cannot-install-Hubspot-Sales-Extension-for-... as well as this article: https://knowledge.hubspot.com/articles/kcs_article/settings/sales-for-outlook-install-error-general-...

 

Thanks, 

Jenny


We are excited to announce that the Community will be launching a weekly newsletter on November 2, 2020!
Sign up today!
Reply
0 Upvotes