We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).

Allow cookies

Outlook Desktop 2016, Can't login

SMT-Dave
New Member

‎Nov 13, 2019 5:05 PM

Been using the Outlook Sales Extension for weeks, and all of a sudden, it's not active in Outlook.  When I choose "login" from the extension button in the ribbon, it asks for email and password.  When I enter those, it flashes a screen to enter a log in code, but then immediately reverts to the email and password screen.  I then get an email with the log in code.

How do I login to this Sales extension if the screen for the login code doesn't stay long enough to enter the number?

Outlook Desktop Add-In
Reply
0 Upvotes
1 Reply 1
OliviaRoberts
HubSpot Product Team
HubSpot Product Team

‎Nov 27, 2019 12:37 PM

HI @SMT-Dave! 

 

Can you confirm if this is something you are still experiencing on your end when attempting to login through the HubSpot Sales Outlook add-in?

 

Best, 

Olivia 

Reply
0 Upvotes
Outlook Desktop 2016, Can't login
Sales
Nov 27, 2019