Outlook Add-in - Add Contact to CRM edit data doesn't work

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Occasional Contributor

When the Outlook extension sees a new contact I choose Add to CRM.

The first and last name details auto fill based on the email address. But when I try to edit them the field sometimes doesn't complete correctly.

 

E.g I sent an email to L.Smith@company.com

Firstname = "L" and last name = "Smith" were automatically added to the new CRM record. I went to enter the full name as Linda but the last letter 'a' wouldn't save. I have had similar problems entering the correct telephone number.

 

 

 

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HubSpot Product Team

Hey @RossMcLee would it be possible to share a video of this behaviour? 

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Occasional Contributor

I have recorded a video that shows the behavious, but not sure best way to share it with you.

R

 

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HubSpot Product Team

You can send the file or link via private message Smiley Happy

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Occasional Contributor

Hopefully you can download it from here.

 

Google Drive Link

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HubSpot Product Team

Hey @RossMcLee thank you for sharing! I have made our product team aware of this issue and they are working on a fix. I'll keep you posted as I receive updates.