Outlook Sales Extension

randylscott
Member

Outlook 365 with Hubspot for Windows and Sidekick issues with open tracked email upon sending

SOLVE

I recently have started having issues the last 2 weeks whereby I either reply to an email or compose a new email.  As soon as I press send, I get a notification that it has been opened.  Always shows my nearest location/city.  But still creates issues when I want to look at activity of the email being tracked by my customer.  

Not sure why this is happening all of the sudden or how to fix it.  Any ideas/suggestions would be helpful.  

Thank you.


Randy 

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1 Accepted solution
jennysowyrda
Solution
Community Manager
Community Manager

Outlook 365 with Hubspot for Windows and Sidekick issues with open tracked email upon sending

SOLVE

Hi @randylscott,

 

There are some steps you can take to resolve this issue. For starters, I wanted to share this resource as well as this thread which includes some helpful tips and links.

 

Thanks,
Jenny

View solution in original post

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2 Replies 2
jennysowyrda
Solution
Community Manager
Community Manager

Outlook 365 with Hubspot for Windows and Sidekick issues with open tracked email upon sending

SOLVE

Hi @randylscott,

 

There are some steps you can take to resolve this issue. For starters, I wanted to share this resource as well as this thread which includes some helpful tips and links.

 

Thanks,
Jenny

0 Upvotes
randylscott
Member

Outlook 365 with Hubspot for Windows and Sidekick issues with open tracked email upon sending

SOLVE

Hi Jenny,

This solved it.  Thank you for the help!

Randy Scott

0 Upvotes