Outlook 365 logging messages not working

[DMilikien]

I have Outlook 365 for Business subscription with the HubSpot Sales add-in.  After switching on "log e-mails" and "track e-mails" as indicated in the screen shot below, when I send an email to someone who is a contact in my Hubspot database, I am not seeing that outgoing e-mail listed as activity on that contact.  What am I doing wrong? 

[CSmith3]

Does anyone have a solution to this yet?  @DMilikien put a screenshot showing he selected the TRACK EMAIL option so unfortunatley the solution above did not help with this issue.

[webdew]

Hi @DMilikien ,

Before sending the email, Did you eelect the Track Email checkbox in the Message ribbon.
Refer these articles for troubleshoot: https://knowledge.hubspot.com/email-tracking/track-and-log-emails-with-the-hubspot-sales-outlook-des...
https://knowledge.hubspot.com/email-tracking/troubleshoot-the-hubspot-sales-outlook-desktop-add-in#t...

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