Outlook 2016 - Recipient Email Address Changes

meijad
Member

Good morning,

 

We've ran into an interesting problem. Occasionally, when replying to a group conversation, one address will be replaced with another address that is related to that contact. This address is usually older or a personal account. If we disable the Hubspot Sidekick addin, the behavior stops, thus leading us to believe Hubspot is somehow causing the problem or trying to connect accounts. In reviewing the contact in Hubspot (online) the address doesnt exist. The recipients that are being changed are not the originators of the email conversation, so the reply-to is not the fault. Any insight or suggestions to try?  

 

Thanks and have a great day,

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jennysowyrda
Community Manager

Hi @meijad,

 

The best way to investigate this behavior would be to see a specific example of how this is happening/where the breakdown is occurring.

 

Can you capture a video of it and either attach it here or direct message it to me? 

 

Thanks,
Jenny

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