Hi @steven_henry, it seems like you submitted a feedback ticket regarding this issue, but the best way to work on supporting your problem would definitely be here in this thread - myself and @BrettLanguirand are both members of the Support Team here at HubSpot, and are here to help.
However, to be able to further diagnose this issue, we definitely would need some more information from your end:
- Were you able to follow the steps outlined in this article? Did they help?
- Regarding the Outlook crashing issue, this thread provides the best steps on how to resolve such problems. Please try following the steps that it outlines as well: https://community.hubspot.com/t5/Sales-Product-Support/Fixing-Outlook-Crashing-with-HubSpot-Sales/m-...
- Finally, please pass on screenshots of any error messages or security warnings that you mentioned. If said security warnings are coming from external provders or antivirus programs, we likely won't be able to do much on our end - lowring your security settings or adding HubSpot Sales to your authorized applications would be the only way to get around this.
Finally, if none of the steps that I've listed above are helpful, you might want to consider trying out our new HubSpot Sales for Outlook program. It is currently in Beta, and therefore has limitations: it only works on Outlook 2016 or Outlook 365 Web App, and does not currently have access to the Sales Tools (Templates, Documents, Sequences). However, it should allow you to no longer experience the issues you've described above, if you are able to install Outlook 2016 or O365 Web.
Let me know what you think, and whether you're able to get any of the information I mentioned!
May