Opens: 0

SOLVE
ClicKnowledge
Participant

Not sure if the Opens feature is working correctly (was before). As you can see from the screenshot, the recipient opened it several times, but it still has Opens set to 0.

 

opens0.png

0 Upvotes
1 Accepted solution

Accepted Solutions
ClicKnowledge
Solution
Participant

There was just now a message that there were system updates and I should refresh, and when I did, the open rate matched. Problem solved.

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1 Reply 1
ClicKnowledge
Solution
Participant

There was just now a message that there were system updates and I should refresh, and when I did, the open rate matched. Problem solved.

View solution in original post