Open email notifications ERROR

Highlighted
Occasional Contributor

Hello:

 

Since July I don't receive any open email notification.

I only receive email notifications sent before July.

I use Outlook. Whta can be the problem?

 

Thanks,

Alba

Reply
0 Upvotes
8 Replies 8
Community Manager

Hey @aramirezso 

 

Could you please advise if you which subscription level do you have? This functionality is associated with Sales starter and higher.

 

In case you have any of these level subscriptions and you are not seeing the expected results, please let us know.

 

Thank you

Sharon

 

Reply
0 Upvotes
Occasional Contributor

I have the free level.

But it works in emails before June.

 

Thank you.

Reply
0 Upvotes
Community Manager

Hey @aramirezso 

 

Have you tried to uninstall your extension and install it again

 

Best
Sharon

 

 

Reply
0 Upvotes
Occasional Contributor

Hey Sharon:

 

I have done it and it remains the same.

 

Thanks,

 

Reply
0 Upvotes
Community Manager

Hey @aramirezso 

 

Could you please make sure you have selected the Log email and Track email checkboxes in your Sales Extension settings? 

 

If so, could you please send me a screenshot? 

 

Thank you

Sharon

Reply
0 Upvotes
Occasional Contributor

Hi!

 

Sure, attachen screenshot.

 

The weird thing is that it works only from June backwards.

 

Thanks,

 

captura.png

Reply
0 Upvotes
Community Manager

Hey @aramirezso 

 

Thank you for the details I will reach out via private message to request extra information.

 

Best,

Sharon

Reply
0 Upvotes
Occasional Contributor

Hi:

 

Now it's working on some emails again.

I haven't found a pattern to explain it.

 

Thanks,