Office365 endless log in loop

[NZArmour]

Hi,

I am currently evaluating Hubspot and having trouble with the side panel log in on Office 365 Outlook on desktop and online (browser)

I have deployed Hubspot through office365 and it worked fine on another team members destop but not on mine for some reason. It asked for log in credentials, I input that, it sends sms verification, I input that, it says all good to go but then ends up in endless spin. 

I have multiple exchange emails hosted by microsoft 365. Could that be the issue?

I have uninstalled and reinstalled - have read all blogs about this issue and tried it all but no success. 

I am on the free version but considering the paid version. 

I use Windows system. see below. Please help, thanks, Dan 

 

 

[VMortazavi]

Hi, I have the same issue and have done all the same but still not working!
the only diferrent is that I am using Mac and have truoble to connect it to my outlook 365 web!

[DianaGomez]

Hi @VMortazavi,

Thank you for reaching out to the Community!

Log-in loops such as the issues that you are seeing can occur for a few reasons:

1. Third-party cookies being blocked.
2. The user does not have sales access. - the permission "Sales Access" must be assigned to a user in order for them to sign in to the Outlook extension - ould you check that your users have been assigned this permission?
3. The User has not picked a portal to sync with - could you follow the steps here: Manage your HubSpot Sales extension settings, to check that they have selected a portal that they would like their emails to sync to.
4. Incompatibility with New Outlook. If you are using a Mac- when testing this connection please test using legacy Outlook for Mac - the new Outlook for Mac is still in beta so may not function reliably at times.

Hope this helps,

Diana

[VMortazavi]

Hi Diana, Thank you so much for your reply.
kindly find my answers below.

1- How to avoid the third party blocking in Safari (MackBook Pro)? I allowed Hubspot in all the setting of safari and has access almost to eveerything, popup blocker also disabled for Hubspot. is there any other things that I have to do for avoiding third party Blocking?

2- User is me as the Super Admin, Do I need to do any especial setting still?

3- My email address is linked and I can see it is added.

4- I am using 365 on the web and not desktop version

[NZArmour · Accepted solution]

For all you with similar issues, have been in touch with Hubspot team through chat and they helped me fix this within minutes via this https://app.hubspot.com/settings/20189283/user-preferences/email - my setting was empty for some reason. 

Hope this helps  

[NZArmour]

After endless loop it just ended up looking like this now 

[NZArmour]

Have also done the "repair outlook/ office" but no luck