Office 365 Outlook Emails Need Auto BCC

karlsgateTim · ‎9 1, 2020

Why do we have to manually select HS Sales to get the email into HS? When signed into HS Sales in Desktop Outlook it adds HS BCC to every email. Not so in Web version. Please add this.

PamCotton · ‎9 8, 2020

Hello @karlsgateTim,

Could you please inform me if you are only using one of the extensions?

Do not install both the HubSpot Sales Office 365 add-in and the HubSpot Sales Outlook desktop add-in on the same device. These add-ins will conflict.

My recommendation is to disconnect both extensions and connect one of them as mentioned here.

More information here also.

I hope this helps.

Kindly,

Pam

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karlsgateTim · ‎9 8, 2020

I had them both and just uninstalled for desktop. Will that resolve it?

PamCotton · ‎9 8, 2020

Hello @karlsgateTim

Once you reinstall one of the extensions, it should provide you an option to always log your emails, could you please test this option confirm that is working?

Kindly,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !

Outlook Sales Extension