Office 365 Outlook Emails Need Auto BCC

karlsgateTim
Member

Why do we have to manually select HS Sales to get the email into HS? When signed into HS Sales in Desktop Outlook it adds HS BCC to every email. Not so in Web version. Please add this.

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3 Replies 3
PamCotton
Community Manager

Hello @karlsgateTim,

 

Could you please inform me if you are only using one of the extensions?

Do not install both the HubSpot Sales Office 365 add-in and the HubSpot Sales Outlook desktop add-in on the same device. These add-ins will conflict.

 

My recommendation is to disconnect both extensions and connect one of them as mentioned here.

 

More information here also.

 

I hope this helps.

Kindly,

Pam

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karlsgateTim
Member

I had them both and just uninstalled for desktop.  Will that resolve it?

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PamCotton
Community Manager

Hello @karlsgateTim 

 

Once you reinstall one of the extensions, it should provide you an option to always log your emails, could you please test this option confirm that is working?

 

Kindly,

Pam

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