Not all Emails Linking to Contact in CRM

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I have just sent an email using the Office 365 Sales Tool.  I ticked the box 'track email opens' and 'log this email to Hubspot' sent the email but the email isn't appearing in the customers email history or Activity.  I set up a test customer and tried it again and that time it did appear in the test customers history.  Anyone know why the emails might be being logged in some instances?

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Community Manager

Hi @salsmithy,

 

If you are able to share specific examples of emails that you sent that include the bcc address which did not log to the contact's timeline, that would be great!

 

I also wanted to share this resource which walks through email logging. 

 

Thanks,
Jenny


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