Not able to login hubspot extension in outlook

[AK75]

Hi

Hubspot extension is not get logged in in desktop Outlook

Microsoft 365 MSO (Version 2207 Build 16.0.15427.20182) 64-bit. when i try to login login popup window opens, i click login through google and it says login successful but again pop will come asking to login.

Have unisntalled and installed the extn several time, but no luck.

Please support

 

[jolle · Accepted solution]

Hey @AK75, thanks for sharing!

Have you reached out to your internal IT team or the person who manages your Outlook instance? Issues I've encountered with email connection are typically caused by the email client itself — there could be specific permissions or restrictions that are set within your organization that are preventing HubSpot from connecting. 

If everything looks good on your end, I recommend reaching out to HubSpot Support to see if they are able to troubleshoot with you. Be sure to have the following prepared:

1. When you started experiencing the issue
2. The device type, browser, extension version, and email client that you are using (looks like you already have this ready to go!)
3. Screenshots of the issue (looks like you are set here as well!)

Sorry I can't be of more help!

[MikeClat · Accepted solution]

I can confirm that when you manually log into the Outlook extension (not google or others) using just the email and password for hubspot it works. Give it a try, I was sceptical but has resolved the issue.

[DianaGomez]

Hi @MikeClat, 

Thanks for sharing 🙂

Best, 

Diana

[AK75]

No i am still facing the same issue. Did all the troubleshooting but its just not happening. 

[MikeClat]

Afternoon AK75,

Did this issue ever get resolved? We now have 2 affected computers in the business, we need to find a fix asap!

Any suggestions would be greatly appreciated.

[kvlschaefer]

Hi @MikeClat and @AK75,

Can try to log in by entering your HubSpot email and HubSpot password, rather than selecting login via Google? 

This solution worked for @AIglesias7 who also was running into a similar issue here. 

Hope this helps!

Best,

Kristen

P.S. Thank you @jolle for troubleshooting! 😄 

[AtthayaP]

Same here still cannot fix. Everytime after uninstalled and reinstalled, it would work for a little while and then back to the same issue.

[AK75]

NO i am afraid, issue still persists.

[jolle · Accepted solution]

Hey @AK75, thanks for sharing!

Have you reached out to your internal IT team or the person who manages your Outlook instance? Issues I've encountered with email connection are typically caused by the email client itself — there could be specific permissions or restrictions that are set within your organization that are preventing HubSpot from connecting. 

If everything looks good on your end, I recommend reaching out to HubSpot Support to see if they are able to troubleshoot with you. Be sure to have the following prepared:

1. When you started experiencing the issue
2. The device type, browser, extension version, and email client that you are using (looks like you already have this ready to go!)
3. Screenshots of the issue (looks like you are set here as well!)

Sorry I can't be of more help!

[AIglesias7]

Hi, I have the same issue, I've sent the logs to support team, but I have no answer yet...

[AK75]

Thanks @jolle , will try to connect with Hubspot Support team.