Not Connecting Outlook and Hubspot

CForti4 · ‎Aug 1, 2024

Hubspot has been deployed through my Admin. When I go through the process, it then states I have to ask for permission.

Permission was granted by Admin, but when I try to connect, I get roadblocked. See attached. Admin has granted permission and double checked. I'm sure it is an easy fix, but since it is the free version I don't get to talk to a person. (Which is frustrating since I have been a paying customer of Hubspot for about 7 years on my business account.) This is for a company I contracted with and trying to get them to adopt this platform, but that is looking less likely. What is another good CRM to use?

BérangèreL · ‎Aug 2, 2024

Hi @CForti4 and welcome to the Community!

Thank you for reaching out to the Community!

I'm sorry to hear about your experience regarding this.

I would like to apologize for the frustration, data issues, and business impact this has caused.

Also, thank you for sharing your valuable feedback! This means a lot to us.

I have found these documentation that might help you:

- The solution with the steps to follow from @IsaacTakushi on this post "Does application support Microsoft Admin consent framework"
- Troubleshooting inbox and calendar connection errors: Need admin approval

It seems that this pop up comes from Microsoft referring to what access your Microsoft account's users have in terms of connecting external apps.

In this case, HubSpot is an external app that can contribute to connecting your email to our platform.

I found this article for you "Approve applications in Configuration Manager" from Microsoft.

Please @CForti4, let me know if there is anything else I can help with. I'll be delighted to do so!

Have a great day!

Best,
Bérangère

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CForti4 · ‎Aug 6, 2024

That did not help. My admin with Global Permissions cannot access the area to approve in their MS console. Makes no sense. Will migrate to another CRM.

It's a shame too cause I use Hubspot with a paid subscription for my business. I am familair with the tool but the lack of support to resolve this, may look elsewhere there as well. I'm not going to acrry two CRMs.

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