No Automatic Email Logging

[CLecklikner]

My sales team wants to have emails logged automatically in hubspot.

I have been testing out how to do it. We use Outlook 365. I have added the sales extension for Outlook 365 and have my email connected to my HubSpot account. I have settings set to log all emails by default in our Hubspot account. However, whenever I send an email, it doesn't log or show up with the associated contact's activities. Is something technically wrong happening or can emails not be automatically logged this way? 

[karstenkoehler · Accepted solution]

Hi @CLecklikner,

Can you review these troubleshooting steps? They're for email tracking but most of them apply to logging as well: https://knowledge.hubspot.com/connected-email/troubleshooting-the-hubspot-sales-office-365-add-in#em...

Best regards