Outlook Sales Extension

Sophiep1
Mitglied

New outlook app not tracking hubspot emails

lösung

I've had to switch over to the (new) outlook app, and emails are not tracking.

 

I've made sure I downloaded the correct plugin that is running in my outlook I can see that but it just doesn't populate with the BCC tracking address and I can't figure out how to get it to work.

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1 Akzeptierte Lösung
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

New outlook app not tracking hubspot emails

lösung

@Sophiep1 did you follow these steps? https://knowledge.hubspot.com/connected-email/how-to-install-hubspot-sales#install-the-add-in-indivi...

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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3 Antworten
karstenkoehler
Berühmtheit | Partner
Berühmtheit | Partner

New outlook app not tracking hubspot emails

lösung

Hi @Sophiep1,

 

Microsoft's new version of Outlook does not support VSTO add-ins anymore - and that does include HubSpot's Outlook add-in. More about that here: https://community.hubspot.com/t5/Outlook-Sales-Extension/Ending-Development-for-HubSpot-s-VSTO-Sales...

 

This thread also outlines the alternatives from now on.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Sophiep1
Mitglied

New outlook app not tracking hubspot emails

lösung

Hi Karsten,

 

Thank you for your quick response. I am aware that to utilise any ad-in features it must now be in the web version. I have followed the instructions on https://knowledge.hubspot.com/connected-email/get-started-with-the-hubspot-sales-office-365-add-in to add the web add in, but despite it then saying "connected to inbox" nothing is still working when I visit the Chrome outlook page.

 

Do you possibly know how I might be able to proceed from here?

0 Upvotes
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

New outlook app not tracking hubspot emails

lösung

@Sophiep1 did you follow these steps? https://knowledge.hubspot.com/connected-email/how-to-install-hubspot-sales#install-the-add-in-indivi...

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.