Microsoft Outlook: Undeliverable - Cannot stop BCC

[DTucciarone]

I was trialing HS last year and configured my account so that all my outlook communications would BCC through hubspot so I could track opens.

I canceled my account awhile back but everytime I send a or receive an email I get an auto reply that the delivery has failed to send to 7573845@bcc.hubspot.com (7573845@bcc.hubspot.com)

I can't seem to access my account and disconnect my outlook since I deleted it. Please help.. This is maddening! 

[karstenkoehler · Accepted solution]

Hi @DTucciarone,

Have you removed the sales extension from your machine? Here is a step-by-step instruction.

Best regards!

[NicoleSengers · Accepted solution]

Hi

I suggest going into your outlook settings to look if you can uninstall your sales extenion there. the add in may be hidden on yoor view but may still be active.

[karstenkoehler · Accepted solution]

Hi @DTucciarone,

Have you removed the sales extension from your machine? Here is a step-by-step instruction.

Best regards!