Feb 23, 2017 7:14 AM
Hello, everyone who uses Hubspot sales with MS Outlook. Did you notice recently any changes in how it works? What I have always praised Hubspot for was that it was not making false positives on my own reads and re-opens of my own messages and responses from the addressees.
All of a sudden a week ago or so behavior changed to whenever I open a message I sent to someone or his/her response (which should contain the tracking bit) I get notifications that the message was opened by the person to who the message was sent to while it is me opening the email.
I am wondering if something got broken on Hubspot's server side or in the client-side software OR I somehow messed the things up? I had to recently re-install the Outlook client and the Windows client and also remove Hubspot cookies as things were not working properly. However, my expectations is that once I log into Hubspot with my credentials it should understand who is who?
Thanks in advance for any suggestions
Feb 28, 2017 10:19 AM
There is a chance that either an update to Outlook or the Hubspot Sales add-in may have changed a setting. This support document explains how to prevent self open notifications in Outlook.
Let me know if after following the steps in that article you continue to experience self open notifications.