MS Exchange Email No Longer Suggesting Email Addresses

FiveOaks
Participant

 

After I connected my Outlook Exchange account to HubSpot, Outlook stopped suggesting or auto-completing email addresses in the To: field as I enter the address. For example, it used to be that if I typed "Jim" it would show a dropdown suggesting each "Jim" I had emailed previously or who were in my address book.  I've gone into Outlook Options>Email>Send Messages and re-checked the "Automatic name checking" and "Use Autocomplete list..." but that hasn't helped.clicked the reset this? I think there is a direct correlatoin between my installing the Hubspot widget or app and this no longer happening. Does anyone know how to get this working again? Thanks!

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1 Reply 1
TiphaineCuisset
Community Manager

Hi @FiveOaks 

 

Thank you for reaching out. 

 

I haven't seen this issue before. 

 

What happens when you disconnect your inbox from HubSpot following those steps

 

Thank you, 

Best, 

Tiphaine


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