Loss of white space in emails

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Bo
New Contributor
When sending an e-mail from HubSpot, (using the tracking possibility, seeing which e-mails are opened, clicked) to a receiver, my e-mail loses its white spaces. Both in the receivers inbox and in my outlook send items box, they appear without any white spaces. What can I do about this?
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5 Replies 5
Community Manager

Hi @Bo, thanks for your post. Can you share an example of the two emails, so that we can see the difference? This may help our community in being able to provide a solution. 

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Fi
New Contributor

We are having the same problem using HubSpot Gmail Extension.  

 

When typing the email in the contact record it looks like 

Dear Sir/Madam,


Greetings and salutations.


But comes out as:

Dear Sir/Madam,
Greetings and salutations.

i.e. 
<p> becomes <div>
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Community Manager

Hi @Fi

Thanks for clarifying, would you be comfortable sharing an example screenshot comparing what you're typing and what's appearing so that I can take a look myself? 

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Occasional Contributor

Was this ever resolved?  I am having this issue as well.

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Occasional Contributor

I figured out my issue.  I copied some info over from Word.   Must have just been a formatting issue as a result of that.

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