Logging email in HubSpot CRM

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SPC
New Contributor
Hi, I was using the forward and BCC functionalities to log some emails in HubSpot, but it seems to have disapeared for the settings menu. How come i'ts not available anymore? Anything to do with the fact that I'm on the free pricing scheme? It wasn't mentioned as a functionality only avazilable during a trial period. Can you help? Thanks, Fabrice
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Regular Contributor

that's a standard feature are you using Outlook or Chrome?  You may just need to download the extension again: https://knowledge.hubspot.com/articles/kcs_article/settings/how-to-install-hubspot-sales 

 

While it's not working if you write the email address in to the bcc field manually it works so just account number@bcc.hubspot.com

 

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SPC
New Contributor

Hi,

Thanks for your reply.

What I meant is that the @forward.hubsport.com and the @bcc.hubspot.com don't seem to work anymore. The have also dispaered fromt the settings menu.

It was a very useful functionality.

Kind regards,

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