Logged Emails Have a Blank "Created By" in the Engagement RecordSOLVE
May 2, 2017 10:23 AM
We frequently use the BCC function from outlook to log emails against the contact record in HS. However in some cases the "Created By" property is not populated. We use this information for productivity reporting so it is important for us to know who created the engagement record. There are numerous examples of this but we cannot spot any pattern or reason.
Thanks for any help.
Solved! Go to Solution.