Log and track issues with new incoming mails
SOLVEHi, I'm SuperAdmin in this account, and I have a problem with the user's email.
The user is looking at her emails in Outlook web. New incoming emails are not tracked, therefore are not visible nor registered in HubSpot.
With outgoing mails, she doesn't have a problem.
Incoming Mails which have Cc and Bcc to other users or to inbox mail are generally shown in HubSpot.
Did anybody face this problem?
If I connect it as an inbox mail, this user won't enable to enroll in sequence.
1 Accepted solution
Log and track issues with new incoming mails
SOLVEHi @Stitchko,
Net new incoming emails are generally not being tracked – only replies to tracked emails (sent from the CRM, using the sales extension, BCC address etc), see here: https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log
This is often a bit confusing for HubSpot newcomers but it is expected behavior.
Best regards
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
Log and track issues with new incoming mails
SOLVELog and track issues with new incoming mails
SOLVEHi @Stitchko,
Net new incoming emails are generally not being tracked – only replies to tracked emails (sent from the CRM, using the sales extension, BCC address etc), see here: https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log
This is often a bit confusing for HubSpot newcomers but it is expected behavior.
Best regards
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
