Links from Sales Extension break the New Outlook

[briansweat]

An Outlook or HubSpot update back in November has broken the ability to use Outlook (New) with the HubSpot Sales Extension* after clicking "View in HubSpot" or any app.hubspot.com links in Outlook.

It seems that the HubSpot extension is registering those links to be handled by Outlook (or the extension) instead of allowing them to open in the system browser (based on Outlook/M365 settings). The entire Outlook app/window navigates to HubSpot without any toolbar to click BACK or return to Outlook.

https://app.screencast.com/dclbSWRjisqKs

UPDATE: The BACK button on my mouse does return and refresh Outlook, but that requires a mouse with a back/side button. I can't find a workaround with a touchpad on my laptop.

* We're using the modern HubSpot Sales Extension, NOT the legacy COM Add-in, as we've migrated to the new Outlook.

[Hey_Rebels_Rich]

This is happing for me also, so frustrating!
I thought it was outlook but like Brian I've realised it's only HubSpot links that it's affecting.

[briansweat]

I'm sorry, I thought I was clear that this is NOT related to the deprecated Outlook desktop add-in. I'm very familiar with the announcement and the articles you linked. The steps to reproduce and full explanation are included in the screen cast.

[DianaGomez]

Hi @briansweat, 

I was finally able to open the link you shared and watch the video! 🙂

I’ve observed the behavior you mentioned, as well as the workaround. Thank you for sharing it. At this point, I suggest submitting this as a feature request. While the workaround you've provided is helpful, I understand that the ideal solution would be for it to open in a separate page without issues. Since this option is not currently available, I recommend posting your suggestion in our Ideas Forum here. If you find a similar idea, please give it an upvote and share your unique use case in the comments. If your idea isn’t already there, feel free to create a new post.

Best,

Diana

[DianaGomez]

Hi @briansweat,

Thanks for reaching out to the Community!

I'm not sure about your question here. However, the most recent information regarding the new version of Outlook can be found in this article. It's particularly important to note that:

Due to the significant changes introduced by Microsoft as part of the new Outlook for Windows, HubSpot will no longer actively develop or improve the HubSpot Sales Outlook desktop add-in. While the HubSpot Sales Outlook desktop add-in is still available in the old Outlook for Windows and will continue to be supported, it's highly recommended that you activate the HubSpot Sales web add-in instead. If you're using the Outlook desktop add-in, the HubSpot Sales web add-in will automatically be installed if you switch to the new Outlook for Windows. Learn more in this HubSpot Community post.

If this is what you were referring to, I hope this clears up the issue. If your question is different, please share it with more details, examples, screenshots, and anything else you can so I can review it. 

Thank you!

Diana