Link not tracked in Outlook

New Contributor

Hi,

 

I'm trying to send emails via Outlook using the Hubspot integration. Everything looks fine, but when it comes to sending tracked emails, the add-in notifies opens but not clicks. 

 

Please let me know your thoughts.

 

Thanks,

Pasquale

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Anonymous
Not applicable

Hey @pscarlucci how have you confirmed that users are in fact clicking on your links? Have you spoken to any recipients / ran a test yourself?

 

I'm not sure if this is relevant to your case, but FYI:

 

Tracking will only occur on hyperlinked text, and not raw URLs. For example:

 

Link tracking will be applied to:

Check out HubSpot!

 

Tracking will not be applied:

www.hubspot.com

 

Although these links have the same destination, since the second link is a raw URL, tracking will not be applied.

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Community Manager

@Anonymous @pscarlucci

 

A little late here, but wanted to share this page, which outlines that HubSpot Sales free will only track opens for emails not clicks. If you are a HubSpot sales pro subscriber and are still experiencing this issue, please let me know. 

 

Thank you, 

Jenny


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