Issues with the web plugin

[BHörmann]

Two issues in the Outlook web version

Issue 1:

When composing a new Mail I can no longer choose if I want the conversation to be looged in Hubspot. Not even if I reply to a existing conversation. Since the plugin icon is not visible. I have to send it and then open the conversation an manuelly add participants and mails. I for the live of me cant find it. It forsure is not in sub menues anymore. 

Issue 2:

Login doesnt work 90% the extention ist stuck in a sign in loop and only randomly succeeds. Basicly after sign in it referes to the sign-in page again. Our CEO has the same issue.

Step1

Press Sign in 

Popup shows Sandbox as fovorit despite it not being pinned 

I select the correct instance(our main)

a loading icon shows and we are back to step 1.

endless loop

[PamCotton]

Hello @BHörmann thank you for posting in our Community!

After investigating more about it, if you have two sales extensions it will not work for any inbox. Do you currently have two extensions? You can also test by disabling all Chrome extensions, and please follow the steps in this article to disable Microsoft extensions too (Except for the HubSpot one). 

For the loop, If so, there's another possibility that you might be logging in using your email alias instead of your primary email address, as mentioned in this portion of our article. Are you able to check with your IT team and confirm this?

Let us know if you need any extra information.

Pam

[BHörmann]

Hey PamCotton

The link you shared is for the destop version of Outlook. However, I do not have any other exentsions.

We dont use alias mails and infact nothing has changed in that regard. 

Only users with access to our Hubspot sandbox enviorment have these issues!